Unlock the Power of Customer Service Software: Free Comparison Guide
Explore which customer service platform suits your business best. Download our detailed PDF guide that outlines the features, advantages, and distinctions between HubSpot Service Hub and Zendesk.
Make a well-informed choice and enhance your customer service operations today!
Download our FREE PDF Guide Comparing HubSpot Service Hub and Zendesk
Scale Support
What Zendesk Offers:
- An agent workspace that connects a variety of channels and offers unified routing and support operations
- Zendesk also offers a variety of AI features like call and conversation summary, tone shift for replies, and generative AI for knowledge base via their Advanced AI add-on
What Sets HubSpot 
- A unified, multi-channel help desk with custom views, canned snippets, skill and capacity-based routing, ticket pipelines, and more
- Powerful AI features at no extra cost like call and conversation summary, content assistant for replies and knowledge base, AI chatbot, and more
Service Hub customers using help desk and self-service tools experience 13x faster ticket resolution times.
Drive Retention
What Zendesk Offers:
- A variety of pre-built and customizable reports and dashboards to analyze your customer service and identify opportunities to improve
- Customer satisfaction (CSAT) surveys to collect customer feedback and analyze trends in customer sentiment
What Sets HubSpot
- A dedicated customer success workspace that helps you go beyond just support, to proactively reach out to at-risk customers, track customer health, as well as identify cross-sell and upsell opportunities for further business growth
- Customer satisfaction (CSAT), Net Promoter Score (NPS), customer effort score (CES), and custom feedback surveys for gaining deep insight into driver of customer happiness and retention
30% of Service Hub customers exprienced customer churn reduction.
Automate with a Smart CRM
What Zendesk Offers:
- Zendesk offers Zendesk Sell, a separate sales CRM product, that integrates with Zendesk Suite
- Customizable ticket and support automation
What Sets HubSpot
- HubSpot is built around our Smart CRM, so Service Hub includes a unified customer profile with rich context and personalized outreach tools like one-to-one email
- Powerful automation that works across service, sales, and marketing as well as 3rd-party applications like Slack and Asana
86% of Service Hub customers see time savings in customer interactions.
HubSpot customers see 79% fewer tickets created when using HubSpot self-service tools
Read more in the HubSpot Annual ROI Report.
We can identify and fix issues on the spot with HubSpot, unlike Zendesk where marketing and service were in two different worlds… Anytime you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.
Rick Raven
Director of Customer Success
Studio Designer
HubSpot is trusted by over 205,000 businesses in more than 135 countries.
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Comparison Library
Picking customer service software to run your business is not a decision you make lightly.
App Ecosystem
HubSpot helps seamlessly integrate customer service tools that you and your team already leverage.
Free Meeting Scheduler
Schedule meetings faster and forget the back-and-forth emails. Boost your productivity.
Delight More Customers with HubSpot today.
Use HubSpot Service Hub to provide seamless, fast, and delightful customer service.
